In 1995, a number of churches of different denominations came together to establish Crossline Central charitable Trust to provide confidential counselling and support for people in central Scotland. Initially this took the form of a telephone helpline quickly followed by a general counselling service taking referrals from the helpline and other sources.
Over the years the service has grown and changed to meet the changing needs of the communities we serve in and response to demands from the other statutory and voluntary agencies in our area.
1998 saw the launch of the pregnancy service in response to requests from health professionals. Since then, the service has grown to include post-termination counselling and miscarriage support. In 2005 we took up the invitation to provide the service within the local hospital termination clinic in addition to our work at our centre.
Requests from external agencies to attend our in-house training events led to the development of our training service and extended the range of courses offered. Bespoke courses have been provided for a number of organisations (for example 55 or more local churches, Salvation Army, Carers Trust, Street Pastors, Bethany Trust and Pilton Elder Project), and over 1200 individual volunteer carers, befrienders and counsellors from around Scotland.
Over the same period, the helpline (Crossline) grew to partnership, then incorporate, other independent Crosslines in Scotland (Glasgow, Edinburgh and Banff) to provide a single Scottish service (peaking around 5000 calls per year). In 2003 we were awarded the Telephone Helpline Association Quality Standard. The decision to close the helpline in September 2010 resulted from a falling and irreversible trend in the number of calls received and the accumulation of frequent callers with mental health issues. This year (2015) saw the close of the associated email service as the technological ‘know-how’ and resources required to offer an efficient and secure service are not a good fit with our organisation’s current capability.
Closing the helpline in 2010 released the resources required to launch two new services the following year - Bereavement Support and Spiritual Care in response to demands on our services from local hospitals and other referring agencies. The future viability of the Spiritual Care services offered at the hospital are under review as a result of changes in the role and focus of NHS chaplains and the way ‘spiritual care’ is being delivered within Forth Valley hospitals.
In 2010 the various services offered by the trust were brought together under the banner of QW and our organisation renamed Quiet Waters Charitable Trust in June 2011 to reflect the changes. This Year (2015) Quiet Waters changed its legal form from a Charitable Trust to a Scottish Charitable Incorporated Organisation on the 10th of September.
The change gives Quiet Waters a separate legal personality which limits the Trustees’ personal liability while allowing us to clarify our charitable objects (what we are about) and adopt a contemporary constitution (how we manage our affairs), replacing the outdated and legally complicated Trust Deed.
The important things haven’t changed. For example we remain the same charity, with the same Scottish Charity Number, regulated by the Office of Scottish Charities Regulator, provide the same services, engage the same volunteers, staff and trustees, and continue to seek to reflect Christ’s love and desire for wholeness through all our services - accepting people as they are and journeying with them in which way their need requires.
Ethos Of Service
The service is based on Christian commitment, insight and values. This means that we treat all who use the service with empathy and respect, acknowledging their uniqueness and value, and right to make their own life-choices. It also means that we seek to meet each at their point of need and journey with them as their need requires, unconditionally and without discrimination or partiality of any kind.
Our volunteers are drawn from all walks of life and Christian traditions, and are suitably trained for their role within the trust. All receive ongoing training and regular supervision, and work within the Association of Christian Counsellors' Code of Ethics and Practice.
Over the years we have been successful in attracting a number of generous grants from various trusts and our local authority. We also enjoy some income from our training and fundraising activities. We do however depend on the generosity of local churches and our individual supporters for a large part of our regular income.